Information We Collect

We gather different types of information depending on how you engage with our platform. Here's what that looks like in practice.

Personal Details You Provide

When you sign up for our savings programs or contact us for advice, you share information directly. This typically includes your name, email address, phone number, and postal address. If you're enrolling in our learning programs, we might also ask about your current financial situation and goals – but only what's relevant to help you succeed.

• Account Information: Name, email, phone number, mailing address, and date of birth for identity verification
• Financial Context: Information about your savings goals, current financial commitments, and preferred program options
• Communication Records: When you email, call, or chat with our support team, we keep those records to improve service quality
• Payment Details: Credit card or bank account information when you enroll in paid programs (processed securely through third-party payment processors)

Automatically Collected Data

Like most websites, we collect technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand what works well and what doesn't.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to helping you build better savings habits and financial literacy.

Primary Uses

• Service Delivery: We use your details to set up your account, process enrollments, and give you access to learning materials and savings tools
• Personalization: Understanding your goals helps us recommend relevant resources and programs that match your situation
• Communication: We'll send important updates about your account, program changes, and educational content you've opted into receiving
• Support: When you reach out with questions, we reference your account information to provide accurate, helpful responses
• Improvement: Analyzing how people use our platform helps us identify confusing areas and make things clearer
• Legal Compliance: Sometimes we're required to keep records for regulatory purposes or respond to lawful requests

Sharing and Disclosure

We don't sell your personal information. Period. But we do work with other companies to deliver our services effectively, and that means some limited sharing happens.

Service Providers

Third-party companies help us with things like payment processing, email delivery, website hosting, and data analytics. These providers only get access to the specific information they need to do their job, and they're contractually required to protect it.

Legal Requirements

Sometimes the law requires us to disclose information – for example, if we receive a valid court order or subpoena. We'll comply with Australian legal processes while protecting your rights to the extent we can.

Business Transfers

If cryvantisol is ever acquired by or merged with another company, your information would be part of that transition. We'd notify you beforehand and ensure your data remains protected under this privacy policy or a comparable one.

Your Privacy Rights

Australian privacy law gives you substantial control over your personal information. Here's what you can actually do with those rights.

To exercise any of these rights, contact our privacy team at support@cryvantisol.com or write to us at Cnr Albany & Townsville St, Fyshwick ACT 2609. We'll respond within a reasonable timeframe, typically 30 days.

Data Security Measures

Protecting your information isn't just about following rules – it's about respecting the trust you place in us when you share sensitive details.

Technical Safeguards

We use industry-standard encryption (TLS 1.2 or higher) to protect data transmitted between your browser and our servers. Stored data is encrypted at rest using AES-256 encryption. Our systems are regularly updated with security patches, and we conduct vulnerability assessments throughout the year.

Access Controls

Only authorized cryvantisol staff members can access personal information, and only when necessary for their role. We use multi-factor authentication for internal systems and maintain detailed access logs.

Payment Security

We don't store complete credit card numbers on our servers. Payment processing happens through PCI-DSS compliant third-party processors who specialize in secure financial transactions.

Data Retention and Deletion

We don't keep your information forever. How long we retain data depends on why we collected it and whether we have legal obligations to maintain records.

Active Accounts

While you're actively using cryvantisol services, we maintain your account information and learning progress. This allows you to pick up where you left off and track your financial education journey over time.

Inactive Accounts

If you haven't logged in for 36 months, we'll send reminders before archiving your account. Archived accounts have limited data retained – primarily for legal compliance purposes.

After Account Closure

When you request account deletion, we remove or anonymize your personal information within 90 days. Some data might be retained longer if required by Australian taxation law, financial regulations, or to resolve disputes. Transaction records related to paid programs are kept for seven years per Australian tax requirements.

Cookies and Tracking Technologies

Our website uses cookies – those small text files that websites store on your device. Some are essential for the site to function; others help us understand user behavior and improve the experience.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like keeping you logged in and remembering your session
• Analytics Cookies: Help us understand which pages are popular, where users encounter problems, and how long people spend reading different resources
• Preference Cookies: Remember your choices like language settings or display preferences
• Marketing Cookies: Used to deliver relevant content recommendations (only if you've opted in)

You can control cookies through your browser settings. Blocking essential cookies might affect site functionality, but you're free to disable analytics and marketing cookies without impacting core features.

International Data Transfers

cryvantisol is based in Australia, and we store most data on Australian servers. However, some service providers we work with operate internationally, which means your information might be processed or stored overseas.

When data leaves Australia, we ensure adequate protections are in place – either because the destination country has comparable privacy laws (like New Zealand or EU countries) or through contractual safeguards with our service providers.

If you're using our services from outside Australia, your information will be transferred to and processed in Australia under Australian privacy laws.

Children's Privacy

cryvantisol's services are designed for adults. We don't knowingly collect personal information from anyone under 18 without parental consent.

If you're under 18 and interested in our financial literacy programs, please have a parent or guardian create the account and oversee your participation. If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy practices and legal requirements evolve over time. We might update this policy to reflect new services, technologies, or regulatory changes.

When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Continuing to use cryvantisol after that period means you accept the updated policy.

Minor updates – like clarifications or address changes – might not trigger individual notifications, but we'll always maintain a dated revision history at the top of this page.